Our Gap Insurance (also known as ‘Guaranteed Asset Protection’) helps to bridge the payment gap between the settlement amount from your motor insurer and the original purchase price of your van, or the outstanding finance.

So if your van is written off, or stolen and not recovered, having Volkswagen Commercial Vehicle Gap Insurance helps to alleviate the additional worry of finding the money to purchase a replacement Volkswagen Commercial Vehicle.

There are 4 types of Gap Insurance to choose from.

Your local Volkswagen Van Centre can help to work out which level of cover is right for you.

 

Return to invoice price

Pays the difference between the original purchase price of your Volkswagen Commercial Vehicle and the total loss settlement paid to you by your motor insurer.

Outstanding finance

Pays the difference between any outstanding finance (excluding any arrears) on your Volkswagen Commercial Vehicle and the settlement paid to you by your motor insurer.

Return to invoice price + outstanding finance

Combines the advantages of return to invoice price and outstanding finance. Paying the difference between the total loss settlement paid by the motor insurer and the original purchase price or the amount required to settle the finance agreement, whichever is greater.

Lease charges

Is for vehicles financed on a contract hire agreement and pays the difference between the motor insurance payout and the amount required to settle the agreement.

If, for example, you purchased a vehicle costing £18,000 and it is written off after 15 months, your motor insurer may only pay out the current market value which might be £12,000. To replace your Volkswagen Commercial Vehicle with another model worth £18,000 you will need to find £6,000. However, with our return to invoice price cover we could pay you the missing £6,000.

With our 'Return to invoice price' cover we could pay you the difference between the insurance company payout and the original invoice price, so for then example above £6,000.

With our 'Outstanding finance' cover the Gap Insurance payment would cover any charges (up to a maximum of £10,000) that would need to be paid in order to fully settle your finance agreement.

Gap Insurance from Volkswagen Commercial Vehicle Insurance is administered by Abraxas Insurance Administration Service Limited. Terms and conditions apply.

Costs of new van

Return to invoice price Gap Insurance based on an Volkswagen Transporter purchased at:


Insurance company payout


Gap Insurance payout


Arranging Volkswagen Commercial Vehicle Gap Insurance cover is really easy - your local dealer can help you to work out which level of cover is right for you and set up your policy. 

To download a copy of the Volkswagen Commercial Vehicle Gap Insurance policy documents simply click on the appropriate link below.

Gap Insurance cover booklet

File size

626kb

Return to invoice price Gap Insurance

File size

136kb

Return to invoice price and outstanding finance Gap Insurance

File size

137kb

Outstanding finance Gap Insurance

File size

136kb

Lease charges Gap Insurance

File size

136kb

Return to invoice price Gap Insurance

File size

827kb

Return to invoice price and outstanding finance Gap Insurance

File size

850kb

Outstanding finance Gap Insurance

File size

827kb

Lease charges Gap Insurance

File size

1.3mb

Please click on the questions below to reveal the answers.

If your Volkswagen Commercial Vehicle is written off as a result of an accident or theft, your motor insurer will settle your claim based on the market value of your vehicle. This could be substantially less than you paid for it leaving you to find the money to get you back in a new Volkswagen Commercial Vehicle. Additionally where your vehicle has been financed this can leave you paying for a vehicle that you can no longer use. Our Gap Insurance can cover the difference between the settlement provided by your motor insurers and the amount you originally paid for your Volkswagen Commercial Vehicle, the amount still owing to your finance company, or a combination of both.

Volkswagen Commercial Vehicles Gap Insurance can be purchased from the Volkswagen Van Centre you purchased your vehicle from.

Your Volkswagen Van Centre will be able to provide a Gap Insurance quote at any time before you collect your van, or up to 60 days after you have taken delivery.

The cost of our Gap Insurance depends on the value of your vehicle. The Volkswagen Van Centre that sold you your Volkswagen Commercial Vehicle can provide you with a quotation, and discuss the features and benefits of the different covers available.

Yes, premiums can be paid in one upfront sum or interest free over 12 monthly instalments.

No. Whilst some motor insurers provide a replacement vehicle if yours is written off within the first 12 months of first registration, this is not Gap Insurance or a substitute for it.

Where your vehicle has been written off within the first year of registration, and a new replacement vehicle provided by your motor insurers, cover can be transferred to your new Volkswagen Commercial Vehicle. Additionally in the unlikely event that there is a problem with your vehicle and this is replaced by Volkswagen Commercial Vehicles due to merchantable quality issues, cover can be transferred to the replacement vehicle. A small administration fee will apply to transfers, please see your policy or contact us for details.

To make a claim you can call us on 0330 400 1629 or write to us at:

Volkswagen Commercial Vehicle Gap Insurance
Claims department
PO Box 520 
Bristol 
BS34 9BW

Please ensure you contact us before accepting any offer from your motor insurer.

Please contact 0330 400 1629 and select the appropriate option from the automated message service.

If you wish to make a complaint about our product or service you can call us on 0330 400 1629 or write to us at: 

Customer Satisfaction Manager 
Volkswagen Commercial Vehicle Gap Insurance
PO Box 520 
Bristol 
BS34 9BW

Please contact the Volkswagen Van Centre from which you purchased your Volkswagen Commercial Vehicle Gap Insurance policy or contact the Volkswagen Commercial Vehicle Gap Insurance helpline on 0330 400 1629 to request a copy of your documentation.

You can download a copy of the Volkswagen Commercial Vehicle Gap Insurance policy documents online. Select the document that relates to when you purchased your policy.

You can cancel your policy within the first 14 days and obtain a full refund of premium paid at no cost to you. After this cooling off period you can cancel your policy at any time, and provided no claims have been made you will be entitled to a pro rata refund.

For cancellations made outside of the initial cooling off period a small administration fee will apply.

To cancel a policy, please phone 0330 400 1629 or write to:  

Customer Satisfaction Manager
Volkswagen Commercial Vehicle Gap Insurance 
PO Box 520 
Bristol 
BS34 9BW